Frequently Asked Questions
Everything you need to know about our American-made essentials.
Where are Upstate Stock products manufactured?
All of our knitwear and apothecary items are proudly manufactured in the United States, utilizing local factories and sustainable materials whenever possible.
How long does shipping typically take?
Orders are processed within 1-2 business days. Standard domestic shipping usually takes 3-7 business days, while international transit times vary by destination.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items within 30 days of purchase. Please note that certain apothecary and final sale items are non-returnable.
How should I care for my wool products?
To ensure longevity, we recommend hand washing your wool garments in cold water with a mild detergent and laying them flat to dry. Avoid machine drying to prevent shrinkage.
Do you offer wholesale opportunities?
Yes, we partner with select retailers globally. Please contact our sales team through the 'Wholesale' link in our footer for more information on application requirements.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.